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Robert-Bosch-Strasse 4
D-71154 Nufringen
Deutschland
Mon - Thurs: 8:00 AM - 12:00 PM
Mon - Thurs: 1:00 PM - 5:00 PM
Fridays: 8:00 AM - 2:00 PM
Key information at a glance
FAQ: Frequently Asked Questions & Answers
Is intervention in the “original” machine possible?
Yes, intervention is possible. However, the manufacturer clearly no longer offers any service. Therefore, the “loss of manufacturer support” is not a relevant counterargument.
How quickly can support be provided?
In many cases, assistance is possible on the same day. However, this depends on the specific assembly.
How long will production be stopped in order to read out existing system components?
Production downtime is minimal, as data backups are created during the process. Replication or replacement of system components is always carried out independently of the machine’s operational operation. The focus is on keeping machine downtime as short as possible.
What does a cost estimate, an analysis or a quotation cost?
As a rule, retrofit GmbH provides advance services in order to speed up the fault analysis process. If the offer for repair or procurement is not accepted, the assembly will be returned free of charge, provided no different agreements have been made.
How can the production system data be backed up?
Depending on the assembly, data backup is carried out at various levels, including: industrial PCs, HMI (Human Machine Interface), and drive technology, especially for frequency inverters and servo amplifiers. If these backups or data sets are missing, the machine can no longer be put back into operation in the event of damage—even if a replacement part is available.